Job description
Customer Resilience Manager (CRM) Location: Cork, Ireland The Customer Resilience Manager (CRM) is a critical position within the Customer Success organisation, responsible for managing the post-sales journey of select Enterprise Accounts at Rubrik. The CRM serves as the primary point of contact, advocating for the customer, maximising their return on investment (ROI), and coordinating efforts to achieve their business goals and objectives. This role functions as an extension of the Sales Account Team, collaborating with customers to facilitate faster adoption, demonstrate time to value, and enhance overall customer engagement and satisfaction. CRMs are responsible for driving product enhancements and managing escalations, leveraging cross-functional relationships to maintain and strengthen customer confidence in Rubrik's leadership in Cyber Resilience. The position's overarching objective is to deliver an industry-leading customer experience for Rubrik customers through both proactive and reactive measures. Success in this role requires exceptional leadership, interpersonal, and communication skills, which are vital for mediating and driving the achievement of customer tactical and…
