وصف الوظيفة
About the Position: This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD to recruit and appoint qualified candidates to positions in the competitive service. Utilize enterprise management software and formal IT problem management methods to track, diagnose, and resolve complex IT issues, ensuring consistent service delivery and documenting solutions. Identify information system problems and issues through review of recurring and special reports, contacts with users and other personnel, and attendance at meetings. Contribute to how problems and issues can be resolved and addressed via automation, and independently perform those steps necessary to secure satisfactory results. Provide interpretation, guidance, and troubleshooting assistance in the information disciplines of communications and office automation. Participate in the development, preparation, and maintenance of strategic planning efforts to implement the use of new operating applications. Serve as point of contact between medical treatment facility (MTF) Activity and vendors to receive all technical bulletins, documentation, and system updates. Identify…
